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General Terms and Conditions

FBKC canine registration services

Discover our pricing, payment terms and delivery conditions for all our canine registration services.

Last updated: 8 April 2026

Transparent pricing

All our prices are displayed inclusive of tax (VAT included) with no hidden fees

Contents

1 Purpose and scope 2 Services offered 3 Pricing 4 Payment terms 5 Delivery and timescales 6 Right of withdrawal 7 Warranties and liability 8 Complaints and disputes
1

Purpose and scope

These General Terms and Conditions (GTC) govern the sale of canine registration services offered by the FBKC Official Registry.

Services covered

Registration of dogs in the FBKC registry
Issuance of official pedigrees
Ownership transfers
Litter Registration
Related administrative services

Acceptance of GTC

Any order implies full and unreserved acceptance of these GTC. The customer acknowledges having read and accepted them without reservation.

2

Services offered

FBKC offers a complete range of canine registration and pedigree management services.

Dog registration

Registration of a dog in the FBKC registry with issuance of an official paper and digital pedigree

• Bloodline verification • Paper + digital pedigree • Paper pedigree mandatory

Puppy registration

Registration of a puppy in the FBKC registry with puppy code and issuance of pedigree

• Bloodline verification • Paper/digital or digital pedigree • Choice of digital or paper format

Initial registration

First registration of a dog in the FBKC registry with issuance of official pedigree

• Bloodline verification • Paper + digital pedigree • Paper pedigree mandatory

Ownership transfer

Change of owner for a dog already registered with FBKC

• Data update • New pedigree in new owner's name • History preserved

Litter Registration

Registration of a litter and issuance of puppy cards

• Parent verification • Cards for each puppy • Genealogical tracking

Administrative services

Duplicates, corrections, amendments and other services

• Pedigree duplicate • Error corrections • Special certificates

Delivery formats

Paper format

Official pedigree printed on secure paper, sent by post

Digital format

Digital version available immediately in your personal account

3

Pricing

All prices are displayed in euros, inclusive of all taxes, and are valid at the time of ordering.

Price list

Standard Registration
€25
incl. VAT
✓ Paper pedigree ✓ Digital pedigree ✓ Registry registration ✓ Standard lead time: 5-7 working days ✓ Variable pricing depending on source registry
Puppy Registration
€15/25
incl. VAT
✓ Paper or digital pedigree ✓ Registry registration ✓ Standard lead time: 5-7 working days ✓ 4-generation traceability
Litter Declaration
€25
incl. VAT
✓ Provisional puppy registration ✓ Genealogy traceability ✓ Registry registration ✓ Secure validation ✓ 100% digital puppy cards
Initial Registration
€35
incl. VAT
✓ Paper pedigree ✓ Digital pedigree ✓ Registry registration ✓ Standard lead time: 5-7 working days ✓ New bloodline registration
Ownership Transfer
€15/25
incl. VAT
✓ Owner update ✓ New pedigree ✓ Paper or digital format ✓ Standard lead time: 5-7 working days

Additional services

Pedigree duplicate €20 incl. VAT
Error correction (Free for digital) €25 incl. VAT
Express delivery (24h) €10 incl. VAT

Important notes

Prices may be modified at any time; only prices in effect at the time of ordering apply

Additional postage costs for international deliveries depending on destination

4

Payment terms

FBKC accepts several payment methods to facilitate your transactions.

Accepted payment methods

Stripe - Bank cards

Visa, Mastercard, American Express, Maestro

SSL secured payment
Stripe - Digital wallets

Apple Pay, Google Pay, Microsoft Pay

One-click payment
Stripe - Other methods

SEPA, Bancontact, iDEAL, Giropay

Depending on your country
PayPal or card via PayPal

Payment via your PayPal account

Buyer protection

Payment conditions

Immediate payment

Payment is required immediately upon ordering

Guaranteed security

All transactions are secured by SSL encryption

Confirmation

A confirmation email is sent to you after payment

In the event of a payment problem

If your payment fails, please:

  • Check your bank card details
  • Contact your bank to authorise the transaction
  • Use a different payment method
  • Contact us for assistance: contact form
5

Delivery and timescales

FBKC is committed to meeting the announced timescales for the delivery of pedigrees and documents.

Delivery methods

Digital delivery
Immediate

Available in your personal account as soon as the file is validated

• Processing within 24 to 48 hours • Permanent access • PDF download • Online consultation
Paper delivery
5-7 working days

Sent by post to the address registered on your account

• Standard letter post • Secure paper • FBKC signature • Timescale may vary depending on postal services

Processing timescales

1
File receipt

Verification of completeness of file and payment

Immediate
2
Administrative processing

Data verification and information validation

24 to 48 hours
3
Production and dispatch

Creation of the pedigree and postal dispatch

2 to 3 working days

Delivery zones

Metropolitan France

Free delivery — Standard lead time: 5 to 7 working days

French Overseas Territories

Free delivery — Lead time: 7 to 10 working days

International

€5 surcharge — Lead time: 8 to 10 working days

In the event of a delivery problem

If you do not receive your order within the expected timescale:

  • Check your personal account for the digital version
  • Track your parcel if applicable
  • Contact us via our contact form
  • We will arrange a free resend if necessary
6

Right of withdrawal

Withdrawal period

In accordance with applicable consumer protection legislation, you have a period of 14 days to exercise your right of withdrawal without having to provide reasons or pay any penalties.

Exceptions to the right of withdrawal

Fully executed services

Registrations already processed and validated in the FBKC registry

Personalised documents

Pedigrees produced according to the specific characteristics of your animal

How to exercise your right of withdrawal

1
Notification

Inform us of your decision by letter, email or via our contact form

2
Confirmation

We will confirm receipt of your withdrawal request

3
Refund

We will process the refund within 14 days to your original payment method

Withdrawal form template

To the attention of FBKC Official Registry:

I hereby notify you of my withdrawal from the contract relating to the service provision below:

  • Ordered on: [date]
  • Customer name: [name]
  • Customer address: [address]
  • Customer signature: [signature]
  • Date: [date]
7

Warranties and liability

Our warranties

Authenticity

All our pedigrees are official and recognised by the FBKC registry

Accuracy

The information provided is verified and consistent with our records

Timescales

Adherence to the announced timescales for processing your file

Limitation of liability

Information provided

FBKC's liability is limited to the information you provide to us. We cannot be held responsible for errors in data submitted by you.

Technical interruptions

FBKC cannot be held liable for temporary service interruptions due to technical issues.

Postal transit

FBKC's liability ceases upon handover of documents to postal services.

Error correction

In the event of an error on our part in the production of a document:

  • Free correction if the error is attributable to us
  • Reissue of the corrected document at no additional charge
  • Free express delivery to compensate for the delay
8

Complaints and disputes

Complaints procedure

1
Direct contact

Contact us via our contact form or by WhatsApp

2
Complaint handling

Response within 48 hours with a proposed solution

3
Resolution

Implementation of the agreed solution as promptly as possible

Consumer mediation

In the event of an unresolved dispute, you may refer the matter to a consumer mediator in order to find an amicable solution with the company responsible for managing the FBKC registry.

Applicable law

These GTC are governed by French law. In the event of a dispute, after an attempt at amicable resolution, the French courts shall have sole jurisdiction.

Questions about our terms and conditions?

Our team is available to clarify any points regarding our pricing and conditions.

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